Local water damage crew working in an Austin-area home with air movers and a dehumidifier — Our crew · Austin metro

Why Round Rock homeowners call us

A local crew that shows up and does it right

Dried to a reading Equipment stays until the material meters dry, not until the surface feels dry.

One crew, start to finish The same local crew from the first extraction to the final repair.

No surprise line on the bill Equipment days and demolition are priced before the work happens, not discovered on the invoice.

Local Austin crew Dispatched from the north metro, never routed through an out-of-state call center.

Certified & accredited

Certified and licensed water damage restoration

Certified and licensed mold remediation and removal

How it works

Our restoration process

Four steps, starting the moment you call.

1

Call & Dispatch

Tell us what happened. A local crew is dispatched on the call, and how fast we reach you depends on traffic and where you are.

2

Extract & Stabilize

We stop the source, pump out standing water, and set drying equipment.

3

Dry & Monitor

Air movers and dehumidifiers run while we track moisture daily to dry standard.

4

Repair & Reinstall

Drywall, texture, trim, and paint go back so the room reads finished.

Insurance-savvy from the first call

Documented to claim standard from the first hour

We document the loss to claim standard from the moment we arrive — photos, moisture readings by room, and a scope that maps to your policy. Then we bill your insurer directly for the covered work.

See how claims work in Texas

Dripping a faucet works, and it works along exactly one path. Water on the move resists freezing; everything branching off that path is standing still, and standing water in an uninsulated run is what splits in a Central Texas freeze. That is why so many burst pipe calls in Round Rock trace back to the fixture the household uses least. The guest bath at the far end of the plan. The hall bath in a wing that gets opened at Christmas. The laundry sink, the line to a bar sink or a second refrigerator, the capped stub left in a wall when somebody moved a kitchen twenty years ago.

The older sections here have decades of remodeling behind their walls, and every redo leaves a branch running to something that is not there anymore. Nobody has a drawing of those. The newer two-story plans have their own version: a full bath upstairs in a bedroom wing that gets used when family visits, plumbed up an exterior wall on the cold side of the house. Both of them sat perfectly still through the last hard freeze while somebody in the kitchen watched a faucet drip and assumed the house was covered.

Finding what the break left behind

A dead branch does one thing on the way out that catches people off guard: it keeps draining after the water is off. There is no pressure behind it, so it empties by gravity as the ice plug lets go, and a wall can go on getting wetter for hours after the main is closed. We map the water with a thermal camera and a moisture meter, cut access only into the bays that read wet, bag the soaked insulation out, and put focused air movers into the cavity with a dehumidifier working the room. Readings go in daily until the framing holds a dry number. Where a plumber has already opened the wall we use that hole if it is in the right place, which it often is not, since a repair hole gets cut where the fitting is and the water went where gravity took it.

Thermal camera and meter first, so access cuts land in the bays that are actually wet
Soaked insulation bagged out instead of left to dry inside a closed cavity
Focused air movers into the cavity, a dehumidifier on the room, readings logged daily
Every opening photographed before it is cut, for the freeze claim file

Burst and frozen pipe water damage in Round Rock, TX

The pipe belongs to your plumber and the water belongs to us, and the two schedules have to line up or the drying runs in fits and starts. We coordinate that directly with whoever you called. Nobody on our truck can tell you what your policy covers on a frozen pipe loss; what we can do is hand your adjuster a file that leaves nothing to guess at, with the readings, the photographs, and a scope in the language they price in. Call (512) 271-5099 and describe what is wet.

Good to know

Frequently asked questions

We left a faucet dripping all night. Why did a pipe still split?

Almost certainly because the break is not on the path you were protecting. A drip keeps water moving between the meter and the tap you left open, and that run tends to be fine. Everything branching off it sits still and freezes at the coldest point it passes, usually an exterior wall or an attic run. The guest bath, the laundry sink, the line out to a refrigerator. It is the most common version of this call we take, and it is not something you did wrong.

The main has been off since this morning and that wall is still getting wetter. How?

Because a branch with no pressure behind it still has water sitting in it. When the ice plug in the split section finally releases, everything above the break drains out through it, and gravity takes its time. A wall can keep taking water for hours after the valve is closed. It also means the wet zone quietly grows, which is why we meter the bays around the break rather than only the one you can see marked.

The plumber already cut a hole in the wall. Do you cut more?

Only where the readings say to. A repair hole gets cut at the fitting; the water is wherever it ran, which is usually lower and often in the next bay over. We use the plumber's opening when it lands in the wet zone and add clean access where it does not, keeping the cuts to bays that meter wet. Every opening is photographed before it is made, so the file shows what the water did rather than what the demo did.

The bath in that wing smells damp a week after the freeze and nothing looks wrong. Same thing?

Worth reading, yes. A frozen pipe does not always burst outright. It can open a hairline split that weeps down inside the cavity and never marks the paint, and an unused bathroom is precisely where no one would catch it. A damp smell in a closed room is normally wet material rather than plumbing. We meter the walls and the base of the vanity and tell you what the numbers show.

Services in Round Rock