Terms of Service

Accepting These Terms

This website is operated by Austin Flood & Leak Restoration, a water damage restoration provider serving the Austin, Texas metro. If you do not agree with these terms, please do not use the site. We may update the terms from time to time; the current version always lives on this page, and continuing to use the site means you accept the changes.

What the Site Is For

The pages here describe our restoration services and provide general information to help homeowners after water damage. Nothing on the site is a contract for work, a binding price, or a guarantee of a particular result. A project begins only when we agree on a scope with you directly, and the price of any job depends on an on-site assessment, not on figures shown on the site, which are general ranges drawn from cited industry sources.

Independent Providers & Affiliates

Depending on your location and the type of loss, Austin Flood & Leak Restoration may connect you with an independent restoration contractor in our network, and some work may be performed by an independent provider rather than directly by us. Those providers carry their own licensing and insurance and are responsible for the work they perform. Where the site links to third-party companies or resources, we do not control and are not responsible for their content, services, or practices. We will tell you who is doing the work on your job.

Emergency Response

We answer the phone 24 hours a day and dispatch crews as fast as conditions allow. We cannot guarantee an arrival time, because traffic, weather, distance, and call volume affect every dispatch, and nothing on this site should be read as promising one. In a life-safety emergency, gas leak, electrical hazard, or rising water that threatens people, call 911 first.

Insurance Claim Assistance

We help document water damage and bill most insurers directly for covered work, and we will give you our honest read on what is likely covered. That assistance is not legal advice or insurance advice, and we do not decide your claim. Coverage is determined by your policy and your carrier. Read your policy and consult your agent or the Texas Department of Insurance for coverage questions. We do not promise to waive deductibles or guarantee any claim outcome.

No Warranty on the Website

The site is provided as is. We work to keep the information accurate and current, but we do not warrant that it is complete, error-free, or always available. Industry cost figures, coverage summaries, and timelines are general and can change. Rely on the scope and estimate we give you for your specific project, not on the website alone.

Limitation of Liability

To the fullest extent allowed by Texas law, Austin Flood & Leak Restoration is not liable for indirect, incidental, or consequential damages arising from your use of this website or your reliance on its general information. The terms of any actual restoration work, including any warranty, are set out in the separate service agreement for your job.

Intellectual Property

The text, photos, logo, and design on this site belong to Austin Flood & Leak Restoration or are used with permission. Please do not copy or republish them without our written consent. You may share links to our pages freely.

Governing Law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute relating to the site will be handled in the state or federal courts serving Williamson County, Texas.