Privacy Policy

Whose Information This Covers

Austin Flood & Leak Restoration operates this website at austinfloodleakrestoration.com and serves homeowners across the Austin, Texas metro. This policy applies to information we collect through the site, by phone at (512) 271-5099, and by email. If you do not agree with it, please do not use the site or send us your information.

Information We Collect

We only collect what we need to respond to you and do the work:

Contact details you give us when you call or email: your name, phone number, email, the service address, and a description of the water damage.
Claim and job records created during a project: photos of the loss, moisture readings, and the scope of work, used to document the restoration and support your insurance claim.
Basic technical data your browser sends automatically, such as IP address, device type, and the pages you view, gathered through standard web analytics.

What We Do With It

We use your information to answer your call or message, dispatch a crew, perform and document the restoration, prepare estimates, communicate with your insurer when you authorize a claim, send invoices, and follow up about the work. We may also use it to improve the website and to meet legal, tax, and recordkeeping obligations.

How We Share It

We do not sell your personal information. We share it only as needed to do the work or as the law requires: with your insurance carrier and adjuster when you ask us to handle a claim, with service providers who help us operate (for example, hosting, phone, and analytics vendors), and with authorities if we are legally compelled. Any provider that handles your data for us is expected to protect it and use it only for the service they provide to us.

Cookies & Analytics

This site may use cookies and analytics tools to understand how visitors use the pages so we can improve them. You can set your browser to refuse cookies or alert you when sites set them; some parts of the site may work differently if you do. We do not use this data to identify you personally beyond what is needed to operate the site.

Data Retention & Security

We keep job and claim records for as long as needed to complete the work, support warranty and insurance matters, and meet legal requirements, then dispose of them. We take reasonable measures to protect the information we hold, though no method of transmission or storage is completely secure.

Your Choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To make a request, or to opt out of follow-up communications, email [email protected] or call (512) 271-5099.

Children's Privacy

This site is meant for adults arranging restoration services. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.