Local water damage crew working in an Austin-area home with air movers and a dehumidifier — Our crew · Austin metro

Why Manor homeowners call us

A local crew that shows up and does it right

Dried to a reading Equipment stays until the material meters dry, not until the surface feels dry.

One crew, start to finish The same local crew from the first extraction to the final repair.

No surprise line on the bill Equipment days and demolition are priced before the work happens, not discovered on the invoice.

Local Austin crew Dispatched from the north metro, never routed through an out-of-state call center.

Certified & accredited

Certified and licensed water damage restoration

Certified and licensed mold remediation and removal

How it works

Our restoration process

Four steps, starting the moment you call.

1

Call & Dispatch

Tell us what happened. A local crew is dispatched on the call, and how fast we reach you depends on traffic and where you are.

2

Extract & Stabilize

We stop the source, pump out standing water, and set drying equipment.

3

Dry & Monitor

Air movers and dehumidifiers run while we track moisture daily to dry standard.

4

Repair & Reinstall

Drywall, texture, trim, and paint go back so the room reads finished.

Insurance-savvy from the first call

Documented to claim standard from the first hour

We document the loss to claim standard from the moment we arrive — photos, moisture readings by room, and a scope that maps to your policy. Then we bill your insurer directly for the covered work.

See how claims work in Texas

The first job on an emergency water damage restoration call is getting the water stopped, and in the older half of Manor the valve under the fixture is often the wrong place to try. Multi-turn stops with rubber washers seize in place and the packing behind the handle dries out over the years, so a stop that has not moved since the house was plumbed answers a firm hand by leaking around the stem or snapping off in it. Try it gently once. If it resists, leave it and go to the main, because the difference between a leak under a cabinet and water in three rooms is often a homeowner with a wrench and good intentions.

Two other things are worth knowing about a house that grew a room at a time. There may be a second valve serving only the addition, tucked into a utility closet, behind an access panel or under the floor, and if you know where it is we can leave water on for the rest of the house while we work. And the main itself may not be where you assume. Find it on a dry Saturday and tie something bright to it. Everybody who has done that has been glad of it later.

What happens once the water stops

Extraction starts on the first visit, not the second. We pull what is standing, read the wall bases and doorways to find where it traveled, and open up anywhere the water is sitting where it has no way to dry. Air movers and dehumidifiers go in before the crew leaves, sized to the rooms, which is why the truck carries more than one size of each. Every room is photographed on arrival and metered, dated, because that file is what an adjuster reads later and it cannot be reconstructed after the fact.

A technician who runs this equipment answers the phone and works the shutoff with you
Extraction on the first visit, with drying equipment set before the crew leaves
Trapped water opened up rather than closed over and hoped about
Arrival photos and dated room-by-room readings, from the front door on

One boundary, said plainly. The water we work is water that started inside the house: a line, a fitting, an appliance, a tank, a drain. If it rose off the ground outside and came in under a door, that is a flood claim, which is neither the same insurance nor the same trade, and we would rather tell you on the phone than after the drive. Call (512) 271-5099.

Good to know

Frequently asked questions

The valve under the sink will not turn. What now?

Stop. One gentle attempt is fair; leaning on it is how a stem snaps and a drip becomes a spray you cannot control. Shut the whole house down at the main instead, then deal with the fixture in daylight with a plumber. If you cannot find the main, call and stay on the line, and we will work through the likely places on your property while the crew is loading.

Is there a separate shutoff for the added-on part of the house?

Frequently, and it is worth ten minutes of looking on a dry afternoon. Additions were often teed off the original line with a valve of their own, sitting in a utility closet, behind an access panel near the fixtures or under the floor. Knowing about it means the wet half can be isolated and you keep water in the kitchen while the work happens, which matters more than people expect by day three.

Is it safe to walk on a wet wood floor over a crawl space?

Carefully, and not repeatedly. A subfloor that has been soaked loses stiffness while it is wet, especially at the seams and around a bathroom where it may have taken years of small leaks already. Stay near the walls where the joists have support, keep off anything that feels soft or springy, and keep children and heavy things off it entirely until we have read it from underneath. If the floor moves in a way it did not last week, say so on the phone.

Do we call you or a plumber first?

Either order works, and calling both inside the same ten minutes works better. A plumber stops the water and repairs the failure; we take out what the water reached and dry the structure, and neither job waits well on the other. On an older Manor house the repair sometimes needs a part nobody carries on a truck, and the drying should not be sitting idle for two days waiting on it.

Services in Manor