Local water damage crew working in an Austin-area home with air movers and a dehumidifier — Our crew · Austin metro

Why Lakeway homeowners call us

A local crew that shows up and does it right

Dried to a reading Equipment stays until the material meters dry, not until the surface feels dry.

One crew, start to finish The same local crew from the first extraction to the final repair.

No surprise line on the bill Equipment days and demolition are priced before the work happens, not discovered on the invoice.

Local Austin crew Dispatched from the north metro, never routed through an out-of-state call center.

Certified & accredited

Certified and licensed water damage restoration

Certified and licensed mold remediation and removal

How it works

Our restoration process

Four steps, starting the moment you call.

1

Call & Dispatch

Tell us what happened. A local crew is dispatched on the call, and how fast we reach you depends on traffic and where you are.

2

Extract & Stabilize

We stop the source, pump out standing water, and set drying equipment.

3

Dry & Monitor

Air movers and dehumidifiers run while we track moisture daily to dry standard.

4

Repair & Reinstall

Drywall, texture, trim, and paint go back so the room reads finished.

Insurance-savvy from the first call

Documented to claim standard from the first hour

We document the loss to claim standard from the moment we arrive — photos, moisture readings by room, and a scope that maps to your policy. Then we bill your insurer directly for the covered work.

See how claims work in Texas

On a Lakeway house built into a slope, the garage tucks under the living space, and the floor between them is the coldest assembly in the building. Supply lines running through that floor sit over an unheated box with a big door open to the weather, which is why a burst pipe in these houses so often turns out to be over the garage rather than in an exterior wall. The other regulars are the runs on the shaded uphill side, where sun never reaches the wall.

The break itself is quiet. Ice plugs the split while the freeze holds, and the water starts moving once the house warms up, so the discovery is usually a stain on a garage ceiling or the sound of water running with every tap closed. By then the frozen pipe has put water into the floor cavity, the top plate of the garage wall, and whatever is finished below.

Finding where the water went, not just where the pipe split

The plumber's repair takes an hour. Ours takes the water out of everything the break reached. Moisture meters and a thermal camera trace the wet path through the floor assembly, the walls beside it, and the ceiling below, and we make controlled openings at the ends of the wet area rather than one long demolition cut down the middle. Air goes into the cavities with dehumidifiers behind it, and the framing is re-read every day until it holds a dry number. Nothing closes up before that, because a wall shut over wet framing is next summer's mold job.

The wet path traced through the floor assembly and the walls with meter and thermal imaging
Controlled openings at the edges of the wet zone, not a demolition line down the ceiling
Wet insulation out of the cavity, air driven in, dehumidifiers running behind it
Daily readings on the framing, and nothing closed until the numbers hold

burst and frozen pipe water damage in Lakeway, TX

A plumber fixes the pipe and we handle the water it left, and the two need to be sequenced rather than stacked, so we talk to whoever you have coming. Everything is photographed and logged for the claim. What the policy actually answers for is a decision that belongs to the adjuster. Call (512) 271-5099, freeze week included.

Good to know

Frequently asked questions

Water is coming out of the garage ceiling. What is above it?

Usually the floor of a room over the garage and the supply lines running through it. That assembly sits over unheated space, so it freezes first, and it leaks into the garage before anyone upstairs notices a thing. We open at the wet edges, get the insulation out, and dry the joist bays from inside.

Do you have to open the whole ceiling?

No. The openings follow the meter, and the meter usually draws a smaller area than people expect. We cut what we need for access and for air, then dry the rest of the cavity through it. Anything that comes out is photographed before it does.

The plumber already fixed the pipe. Do we still need you?

That depends on where the water went, and a plumber does not answer that question. The repair stops the source and does nothing about water sitting in the floor, the insulation, and the bottom of the walls. If it has been more than a day or two and nothing has been dried, get a meter on it before you patch anything.

How long does the drying run after a freeze break?

Typically a few days for framing and cavities, longer where water got into a floor assembly or under a finished floor. Equipment comes out on the readings rather than on a schedule, and you get the daily numbers so you can watch it happen instead of taking our word for it.

Services in Lakeway