Local water damage crew working in an Austin-area home with air movers and a dehumidifier — Our crew · Austin metro

Why San Marcos homeowners call us

A local crew that shows up and does it right

Dried to a reading Equipment stays until the material meters dry, not until the surface feels dry.

One crew, start to finish The same local crew from the first extraction to the final repair.

No surprise line on the bill Equipment days and demolition are priced before the work happens, not discovered on the invoice.

Local Austin crew Dispatched from the north metro, never routed through an out-of-state call center.

Certified & accredited

Certified and licensed water damage restoration

Certified and licensed mold remediation and removal

How it works

Our restoration process

Four steps, starting the moment you call.

1

Call & Dispatch

Tell us what happened. A local crew is dispatched on the call, and how fast we reach you depends on traffic and where you are.

2

Extract & Stabilize

We stop the source, pump out standing water, and set drying equipment.

3

Dry & Monitor

Air movers and dehumidifiers run while we track moisture daily to dry standard.

4

Repair & Reinstall

Drywall, texture, trim, and paint go back so the room reads finished.

Insurance-savvy from the first call

Documented to claim standard from the first hour

We document the loss to claim standard from the moment we arrive — photos, moisture readings by room, and a scope that maps to your policy. Then we bill your insurer directly for the covered work.

See how claims work in Texas

Freezes are rare in San Marcos and hard when they arrive, and in the older housing the breaks are predictable. The original plumbing in these houses runs where a plumber a century ago put it, which is inside the building and away from the weather. What splits is everything added since. A bathroom carved out of a back porch, a laundry hookup added onto an exterior wall, a water heater moved into an outside closet, a kitchen extended into what used to be a screened room. Those runs sit in furred-out walls, under floors that were never part of the heated house, or behind a louvered door.

Rented housing makes it worse in two ways. Nobody wraps a hose bib or props a cabinet door open on a house they do not own, and the college calendar empties a lot of these houses over the holidays, which is exactly when a hard freeze is most likely. A split line in an empty house does not run for twenty minutes. It runs until somebody comes back.

Finding the break in a house that has been added onto

Additions are where we start looking, because the seam between old construction and new is where the water hides. The trace runs on readings: a meter and an infrared scan across walls, floors, and ceilings until the wet area has an outline, then openings cut only where that outline says water is standing, which in a furred wall is usually well below the split. Insulation that took water comes out, since it will hold moisture against the studs for weeks. Then air goes into the cavity, a dehumidifier pulls the room down, and the framing gets checked every day against wood in an untouched part of the house. Where a floor took standing water for hours, what happens to the finish flooring and what is under it gets decided the first day instead of after a week of hoping.

The added-on runs checked first: porch baths, laundry walls, exterior heater closets
Water located by reading, then controlled openings where it actually sits
Soaked insulation out so it stops feeding moisture back into the framing
Framing readings taken daily, and the flooring call made at the start

burst and frozen pipe water damage in San Marcos, TX

A sudden burst pipe is usually a covered loss in Texas, and the argument starts over a house that sat unheated and unattended, which in a rental means somebody has to say who was responsible for the heat. We are not in that argument. We record the conditions we found, the readings, and the dates, and the owner and the adjuster get the same file. Call (512) 271-5099 the moment somebody finds it running.

Good to know

Frequently asked questions

The house has been empty since finals. What are we walking into?

Possibly nothing, possibly days of water. Before you turn anything on, walk through and look at ceilings, the base of walls, and the floor along exterior walls, and listen at the meter with everything shut. If a line opened up while nobody was here, the water has had time to reach the subfloor and the framing, so the job is drying a saturated structure rather than mopping up a puddle.

How do you dry a wall that was furred out over the original siding?

From the room side, and with the cavity opened where the readings say the water sits. A furred wall has a narrow void with old siding behind it, so water runs down and pools low. We open near the bottom of the wet run, get air into the void rather than at the surface, and pull the wet insulation, which otherwise holds moisture against the framing for weeks.

Half the house is fine and half is soaked. Can the tenants stay?

Often, and it depends on where the equipment has to run and what utilities are working. Air movers and dehumidifiers are loud and they need circuits, and any room with material coming out gets sealed off while it does. If bathrooms and the kitchen are usable and the electrical is safe, people usually stay. If they are not, better to know that on day one than on day three.

Services in San Marcos