Local water damage crew working in an Austin-area home with air movers and a dehumidifier — Our crew · Austin metro

Why Liberty Hill homeowners call us

A local crew that shows up and does it right

Dried to a reading Equipment stays until the material meters dry, not until the surface feels dry.

One crew, start to finish The same local crew from the first extraction to the final repair.

No surprise line on the bill Equipment days and demolition are priced before the work happens, not discovered on the invoice.

Local Austin crew Dispatched from the north metro, never routed through an out-of-state call center.

Certified & accredited

Certified and licensed water damage restoration

Certified and licensed mold remediation and removal

How it works

Our restoration process

Four steps, starting the moment you call.

1

Call & Dispatch

Tell us what happened. A local crew is dispatched on the call, and how fast we reach you depends on traffic and where you are.

2

Extract & Stabilize

We stop the source, pump out standing water, and set drying equipment.

3

Dry & Monitor

Air movers and dehumidifiers run while we track moisture daily to dry standard.

4

Repair & Reinstall

Drywall, texture, trim, and paint go back so the room reads finished.

Insurance-savvy from the first call

Documented to claim standard from the first hour

We document the loss to claim standard from the moment we arrive — photos, moisture readings by room, and a scope that maps to your policy. Then we bill your insurer directly for the covered work.

See how claims work in Texas

The pipes that split around Liberty Hill in a freeze are usually the ones nobody could have protected from inside the house. A supply line is supposed to run on the warm side of the wall insulation, with the batt between the pipe and the weather. Plenty of them do not. Where a line was pushed out against the sheathing, or crosses a wall behind a tub valve with no room for insulation behind it, that batt is now insulating the pipe from your heated room instead of from the cold. The thermostat can read seventy all night and the pipe still freezes.

Which is why a freeze break is rarely random, and why the same wall goes twice. The line that split in February 2021 is exactly where it was, and unless somebody moved it or insulated it differently, it is first in line for the next hard freeze. So when we open a wall, we photograph where the pipe actually sits in relation to the insulation and the sheathing before anything closes up. Your plumber can use that, and so can you the next time a hard freeze shows up in the forecast.

Finding the water, then drying what it soaked

A frozen pipe rarely leaves a mark where it split. We trace the water with a meter and infrared through walls, ceilings, and floors, then cut access only where the readings say water is standing, rather than reusing whatever hole the plumber opened for the repair. Insulation that took water comes out, because it holds moisture against framing and gives it up last. Air movers go into the cavity, a dehumidifier draws the room down, and the framing gets read each day against a wall that stayed dry. Tub and shower walls get extra attention, since that is where the cold-side problem usually lives and a tile face gives nothing away.

Where the line actually sits relative to insulation and sheathing, photographed before the wall closes
The wet area located by reading, then access cut where water is standing
Wet batt out of the cavity so the framing can give up its moisture
Daily framing readings, and the conditions on arrival recorded for the claim

Burst and frozen pipe water damage in Liberty Hill, TX

In Texas a sudden burst is usually a covered loss. Where carriers push back is a house left unheated and unattended through the freeze, so we write down what we found on arrival and let the file speak for itself. Whether the policy pays is theirs to decide. Call (512) 271-5099 when you find water somewhere it has no business being.

Good to know

Frequently asked questions

The house was warm the whole time. How did a pipe still freeze?

Because the pipe was on the wrong side of the insulation. If the batt sits between the line and the heated room, that room's warmth never reaches the pipe while the outside cold does. It happens most often behind tub and shower valves, at exterior kitchen walls, and anywhere a line was pushed tight to the sheathing during framing.

Will the same pipe do it again next winter?

If nothing changes about where it sits, yes. That is why we photograph the line in the open wall and note what is around it. Moving the run to the warm side, or insulating behind rather than in front of it, is plumbing work, but nobody can do it without knowing what the wall actually looks like inside.

It has been three days since the plumber fixed it and that wall still feels cool. Is that a problem?

Cool usually means wet. Drywall and framing hold water long after a surface feels dry, and a wall that is still evaporating has been feeding the cavity behind it the whole time. A meter answers it in a minute. If it reads wet, the cavity gets opened and dried rather than left to sort itself out behind the paint.

The heat was off because the power was out. Does that count against us?

It is a different situation from a house deliberately left cold, and it is worth documenting properly. We record what we found on arrival, the thermostat setting, whether power was on, and the condition of the house, and that goes to your adjuster with the readings. What the policy covers is their decision, and we will not tell you it is going to be fine before they have said so.

Services in Liberty Hill