Local water damage crew working in an Austin-area home with air movers and a dehumidifier — Our crew · Austin metro

Why Lago Vista homeowners call us

A local crew that shows up and does it right

Dried to a reading Equipment stays until the material meters dry, not until the surface feels dry.

One crew, start to finish The same local crew from the first extraction to the final repair.

No surprise line on the bill Equipment days and demolition are priced before the work happens, not discovered on the invoice.

Local Austin crew Dispatched from the north metro, never routed through an out-of-state call center.

Certified & accredited

Certified and licensed water damage restoration

Certified and licensed mold remediation and removal

How it works

Our restoration process

Four steps, starting the moment you call.

1

Call & Dispatch

Tell us what happened. A local crew is dispatched on the call, and how fast we reach you depends on traffic and where you are.

2

Extract & Stabilize

We stop the source, pump out standing water, and set drying equipment.

3

Dry & Monitor

Air movers and dehumidifiers run while we track moisture daily to dry standard.

4

Repair & Reinstall

Drywall, texture, trim, and paint go back so the room reads finished.

Insurance-savvy from the first call

Documented to claim standard from the first hour

We document the loss to claim standard from the moment we arrive — photos, moisture readings by room, and a scope that maps to your policy. Then we bill your insurer directly for the covered work.

See how claims work in Texas

A freeze break in an older Lago Vista house usually opens at a joint rather than in the middle of a run. Where galvanized steel is still in service, the threads are the thinnest steel in the pipe, and decades of scale narrow the bore so less water moves through it than through the copper or PEX somebody added later. Those old lines freeze first and they split where they are weakest.

One warning before anything else. Nothing gets thawed with a torch, a heat gun on high, or a space heater shoved against a wall. House fires during a freeze come from exactly that. Warm the room, open a faucet so the line has somewhere to go as the plug releases, and let a plumber do the rest.

The part that is ours

Our side of a burst pipe is the water, not the plumbing. We map the wet path first, because it rarely stops at the break. Water runs down the studs, pools on the bottom plate, wicks up the drywall from the floor, and travels along the subfloor under cabinets where nothing is visible. Then the affected bays get opened low, soaked insulation comes out, and air movers and a dehumidifier run against daily readings on the framing and the flooring until the numbers hold. Toe kicks and base trim come off where water got behind them, because a closed cabinet base does not dry on its own.

The wet path mapped with meters before anything is opened
Wall bays opened low, wet insulation bagged out, framing dried on daily readings
Toe kicks and base trim pulled where water ran behind them
The break, the date it was found, and every reading recorded for the claim file

Burst and frozen pipe water damage in Lago Vista, TX

Your plumber's invoice and our scope are two different documents and your adjuster wants both. One says what failed, the other says what the water did. In a house that has been repiped in pieces over the years, the repair often turns out bigger than the split, so it is worth having both trades in the same conversation before a wall gets cut twice. Call (512) 271-5099 and tell us where you see water and whether the main is closed.

Good to know

Frequently asked questions

Other lines in the house are still frozen. What should we do?

Keep heat on the space and open a tap on that line so the water has an escape as the plug lets go. No torches, no heat guns aimed into a wall cavity, no propane heaters left burning in a crawl space. Then get a plumber moving, because a second split often shows up during the thaw and it is better to have somebody standing there when it does.

The plumber wants to repipe the whole house. Does that change your part?

It changes the sequence, not the work. A repipe opens walls and ceilings on its own schedule, and closing something up that has to be cut again next week wastes your money. We coordinate the openings, dry what is wet against our readings, and hold the rebuild until the plumbing is finished and inspected.

Nothing is showing on the wall. Where do you even look?

Meters and a thermal camera, then a small hole wherever the readings point. Water tracks down and sideways along framing, so the wet area often ends up a room away from the split, behind a surface with nothing on it to see. Finding the edge with a probe beats taking out drywall that never needed to come out, and it is a great deal cheaper for you.

Do you repair the pipe too?

No. We are the restoration side: extraction, drying, tear-out, and the rebuild. A licensed plumber makes the repair, and we work alongside them constantly. If you do not have one, say so on the call and we will point you at the ones who actually answer at three in the morning.

Services in Lago Vista