Local water damage crew working in an Austin-area home with air movers and a dehumidifier — Our crew · Austin metro

Why Dripping Springs homeowners call us

A local crew that shows up and does it right

Dried to a reading Equipment stays until the material meters dry, not until the surface feels dry.

One crew, start to finish The same local crew from the first extraction to the final repair.

No surprise line on the bill Equipment days and demolition are priced before the work happens, not discovered on the invoice.

Local Austin crew Dispatched from the north metro, never routed through an out-of-state call center.

Certified & accredited

Certified and licensed water damage restoration

Certified and licensed mold remediation and removal

How it works

Our restoration process

Four steps, starting the moment you call.

1

Call & Dispatch

Tell us what happened. A local crew is dispatched on the call, and how fast we reach you depends on traffic and where you are.

2

Extract & Stabilize

We stop the source, pump out standing water, and set drying equipment.

3

Dry & Monitor

Air movers and dehumidifiers run while we track moisture daily to dry standard.

4

Repair & Reinstall

Drywall, texture, trim, and paint go back so the room reads finished.

Insurance-savvy from the first call

Documented to claim standard from the first hour

We document the loss to claim standard from the moment we arrive — photos, moisture readings by room, and a scope that maps to your policy. Then we bill your insurer directly for the covered work.

See how claims work in Texas

A freeze does its worst work around Dripping Springs when the heat quits, and out here the heat is propane or a heat pump. There is no gas main on most of these roads. A tank that runs low, a delivery truck that will not climb an iced caliche drive, or a heat pump that loses most of its output once the air drops into the twenties, and the house itself goes cold for days. That is a different event from a cold snap on an exterior wall. When the whole house drops below freezing, lines split under sinks, at toilet supplies, behind the water heater, anywhere water was standing still, and several of them let go within an hour of each other when it finally warms up.

So the first thing on a burst pipe call out here is finding all of it rather than the one you are standing in. Meters and a thermal camera through the house, including the rooms nobody has walked into yet, before anybody decides what gets opened.

You cannot dry a cold house

Drying is evaporation, and evaporation runs on temperature. A structure sitting at forty-five degrees gives up almost nothing, and a dehumidifier pulls very little out of cold air no matter how long it runs. So on a freeze job in a house with no heat, warming the building is step one, not an afterthought: the system if it will run, portable heat if it will not, and enough power to carry that plus the drying equipment. Once the house is up to temperature the air movers and dehumidifiers start doing real work, and framing, subfloor, and cabinet bases get read daily until the numbers hold.

The whole house metered for breaks before anything is opened
Temperature brought up first, because cold structures do not release moisture
Wet insulation bagged out, then framing and subfloor worked down on daily numbers
Cabinet toe kicks and base trim off wherever water tracked behind them

Burst and frozen pipe water damage in Dripping Springs, TX

Three trades usually end up on a burst pipe out here, and it helps to know who owns what. Your well contractor handles the pump, the tank, and the line from the well. Your plumber handles the pipe in and under the house. We handle the water: extraction, tear-out, drying to a reading, documentation, and the rebuild. Call (512) 271-5099 and tell us what broke and whether the water is off.

Good to know

Frequently asked questions

We have no propane until Monday. Does the drying wait?

No, and it should not. We bring heat rather than waiting for yours, which on a house this cold usually means portable units and a careful look at what the panel will carry. Standing water and soaked material sitting in an unheated house for three more days costs you flooring and drywall that could have been saved, so the sooner temperature and airflow start, the smaller the rebuild.

Do you supply the heat, or do we?

We do, as part of the drying plan, and you will hear what it costs before it runs. What we need from you is honest information about the power: whether the service is on, what the panel is, whether a generator is running the house, and whether anything else is competing for circuits. Tripping the only working breaker at midnight loses a full day out here.

The plumber found one break. Could there be more?

When the whole house went below freezing, usually yes. A single cold wall gives one split. A house that sat at forty degrees for two days gives several, and the second and third do not always announce themselves the same hour. We meter every room, including ones with nothing showing, and tell your plumber where the readings say to look before walls get closed.

Our well contractor and our plumber are two different people. Who do we call first?

Whoever stops the water fastest, which on a well is you, at the breaker. After that, the well contractor if the failure is at the pump, the tank, or the buried line, and the plumber if it is inside the house. Call us anywhere in that sequence, because drying does not wait for the repair. Ours is the part with a clock on it.

Services in Dripping Springs